See Information Online on
Facebook Page Flickr Linked In Group Twitter delicious
Our Hashtag is: #ALIAioc
Subscribe to News & Updates

Enter your email address to subscribe to the Information Online Conference.


Show Your Support for 2011
Download one of our buttons and include it on your email, website or blog with a link to www.information-online.com.au
To download a button simply right click the button and choose 'Save As' from the menu.

2009 Conference Archive

PRESENTATION B19

Back

MANAGING THE GLOBAL KNOWLEDGE ORGANISATION: TOOLS AND TIPS FOR SURVIVAL

Barbara Hirsh
Director, Information Resources, NERA Economic Consulting, Sydney, NSW

This presentation will include 'case studies' and actual examples based on Ms Hirsh's 30 year of experience in the information industry in both corporate/special and academic libraries. She will cover:

  1. Staffing the global organization
  2. Resources for the global organization
  3. Knowledge Management for the global organization
Issues/topics that will be discussed:

Staffing for the global organization:

  • Implementing innovative, ground-breaking ideas to offer research and resources to all global offices including remote offices or offices with few staff members while providing client focused customer services
  • Effectively managing:
    • Work load, response times and user expectations
    • Staff specialization vs being a generalist
    • Enduser training
    • Staff - encouraging pro-active, forward thinking behavior - motivating staff to 'become involved' with the projects
  • Identifying staff metrics that help justify staffing needs and 'roi' (return on investment) - being billable

Resources for the global organization:

  • Providing authoritative and high-quality resources:
    • Negotiating global contracts
    • Making electronic subscriptions available globally
    • Identifying Intranet resources for all staff and providing appropriate training
  • Promoting copyright globally while not being the 'copyright police' (how we convinced 'corporate risk' to take ownership of copyright compliance)
  • Providing access and metrics with seamless logon (transparent authentication) - individuals do not know their ID and password but individual usage information is available

Knowledge Management for the global organization

  • Taxonomy 101 - where do you start when you have nothing in place?